Returns & Exchanges
At iLumkb, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a refund or exchange, provided they are in their original, unused condition.
Initiate Your Return
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all accessories, manuals, and protective materials are included to avoid restocking fees.
Ship the Item
Affix the provided return shipping label to your package and drop it off at the nearest authorized carrier location, keeping a copy of your tracking number.
Receive Refund or Exchange
Once our warehouse inspects and approves your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing