Frequently Asked Questions
Everything you need to know about shopping at iLumkb.
What are your standard shipping times?
We typically process orders within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on the destination and customs processing.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization before shipping items back to us.
Which payment methods do you accept?
iLumkb accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any import duties, taxes, or customs fees incurred by their local government.
Can I cancel or modify my order after it's placed?
We aim to process orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate cancellations or changes. Once an order has entered the fulfillment stage, it cannot be modified.